Virtusa Off Campus 2026 : Virtusa is a global provider of digital engineering and IT outsourcing services. They are actively seeking empathetic, tech-savvy freshers to join their Cloud Operations team as a GCP Tech Support Agent at their Hyderabad office.
If you have a strong foundational understanding of cloud computing and want to start your IT career by mastering the Google Cloud Platform (GCP) ecosystem, this is a phenomenal entry-level opportunity to work with cutting-edge enterprise technologies!
About Virtusa :
Virtusa builds technology with intent—preparing its people to lead in an AI-led future. They partner with the world’s leading service providers to design, build, and scale intelligent systems that enhance client experiences.
Working as a Tech Support Agent for Virtusa’s Google Cloud operations means you will be on the front lines of cloud administration. You will act as the crucial link between business users and the complex infrastructure of GCP and Google Workspace (GWS), ensuring cloud environments run smoothly and securely.
Job Description :
As a Cloud Support Agent, you are the first point of contact for users experiencing technical hurdles within Google Cloud Platform and Google Workspace. Your goal is to provide rapid, empathetic, and effective troubleshooting. You will use monitoring dashboards and AI assistants to identify, categorize, and resolve common infrastructure and collaboration issues, ensuring our users stay productive and our systems remain secure
| Company | Virtusa |
| Role | GCP Tech Support Agent |
| Location | Hyderabad, Telangana |
| Batch Eligible | 2026 / 2025 |
| Experience | Freshers (0 – 2 Years in IT Support / Cloud Ops) |
| Expected CTC | ₹3.5 LPA – ₹4.5 LPA |
Roles & Responsibilities :
- Issue Triage:Â Monitor incoming tickets via Jira/ServiceNow, categorizing them by severity and identifying the core technical problem.
- Platform Support: Assist users with common GCP tasks like VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
- Workspace Management: Handle daily GWS tasks such as password resets, 2-step verification (2SV) recovery, and Shared Drive access issues.
- Runbook Execution:Â Follow standardized Step-by-Step guides to resolve known errors without needing to escalate
- Health Checks: Monitor Google Cloud Operations Suite (formerly Stackdriver) for red-line alerts on CPU usage, disk space, or service outages.
- Log Analysis: Use Cloud Logging and AI-summa.
Education & Skills :
- Degree: Bachelor’s degree in Computer Science, Information Technology, or equivalent technical certifications.
- Target Batch: 2026 and 2025 graduates.
Core Technical Skills :
- GCP Fundamentals: Basic but solid understanding of Compute Engine, Identity and Access Management (IAM), and VPC Networking.
- IT Support Basics: Familiarity with Help Desk workflows and incident triage concepts.
- Customer-First Mindset: Strong English communication skills (written and verbal) to provide highly professional, empathetic support.
Selection Process :
- Online Assessment: An aptitude test covering logical reasoning, English grammar, and basic IT/Networking concepts (IP addressing, DNS, basic cloud models).
- Technical Interview: Scenario-based questions focusing on GCP basics. (e.g., “If a user cannot access a file in Cloud Storage, how would you check their IAM permissions?”)
- Communication/Voice Assessment: Evaluating your spoken English clarity, listening skills, and tone, as this is a front-line support role.
- HR Interview: Assessment of your adaptability, willingness to work in rotational shifts (common in 24/7 cloud support), and long-term career goals.
Frequently Asked Questions (FAQs)
Virtusa Off Campus 2026 :
1. Is this a BPO or call center job? This is an IT / Cloud Support Operations role. While it involves interacting with users and resolving tickets, it is a highly technical role requiring knowledge of Google Cloud architecture, IAM, and enterprise software logs, unlike standard non-technical BPO jobs.
2. Do I need to know how to code? No, hardcore software development is not required. However, you must be comfortable reading and interpreting error logs, running basic scripts, and executing technical runbooks.
3. Will there be rotational shifts? Yes. Because cloud infrastructure supports global businesses 24/7, Tech Support Agents are usually expected to work in rotational shifts.
How to Apply for Virtusa Off Campus 2026?
Eligible cloud enthusiasts should apply directly via the official Virtusa Careers portal. Ensure your resume prominently highlights any GCP certifications or relevant IT Support projects!
NaukriTech Pro Tip: To crack the technical interview for this role, make sure you clearly understand the difference between standard Cloud Storage and Cloud SQL, and brush up heavily on how Google’s Identity and Access Management (IAM) controls permissions! Keep following Naukritech.com for the latest cloud and infrastructure job updates!